Privacy Policy

 

At Appliance Fix Hub, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or request our appliance repair services.

1. Information We Collect

When you contact us or request our services, we may collect information such as:

• Your name

• Phone number

• Email address

• Service address

• Appliance type and brand

• Details about the appliance problem

• Service appointment information

• Information you provide through our website forms, phone calls, or WhatsApp

• Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to respond to inquiries and provide our services.

2. How We Use Your Information

Appliance Fix Hub may use your information to:

• Respond to your inquiries and service requests

• Schedule and confirm technician appointments

• Provide appliance repair services

• Contact you regarding your requested service

• Provide estimates or quotations

• Follow up regarding completed services

• Improve our website and customer service

• Maintain business and service records

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable legal requirements

We do not sell customers’ personal information to third parties.

3. How We Protect Your Information

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Access to customer information is limited to authorized personnel who need the information to respond to customers or provide requested services.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

4. Sharing of Information

We may share customer information only when reasonably necessary to provide the requested service or operate our business.

For example, information may be shared with:

• Authorized technicians or employees handling your service request

• Service providers assisting with our website or business operations

• Communication or scheduling service providers

• Government authorities or other parties when required by law

We do not sell or rent your personal information to unrelated third parties.

5. Phone and WhatsApp Communication

If you contact Appliance Fix Hub by phone or WhatsApp, we may use the information you provide to respond to your inquiry, schedule an appointment, provide service information, or follow up regarding your repair request.

Your contact information may be retained as part of our customer and service records.

6. Website Forms

When you submit information through a contact or service request form on our website, the information is used to respond to your request and provide the services you have requested.

Please do not submit sensitive personal information through website forms unless it is specifically required for the requested service.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and measure advertising performance.

We may use services such as Google Analytics and Google Ads to understand website traffic and advertising effectiveness.

These services may collect information such as browser information, device information, pages visited, and interactions with our website.

You can control or disable cookies through your browser settings.

8. Google Advertising

Appliance Fix Hub may use Google Ads to advertise our appliance repair services. Google and its advertising partners may use cookies or similar technologies to measure advertising performance and show relevant advertisements.

We may use information about website visits and interactions with our advertisements to understand which advertising campaigns are effective and improve our marketing.

9. Data Retention

We retain customer information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it.

10. Third-Party Websites and Services

Our website may contain links or integrations to third-party services, such as Google, WhatsApp, social media platforms, or other service providers.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

11. Children’s Privacy

Our services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate authorization.

12. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information where legally permitted

• Ask how your information is being used

• Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Company: Appliance Fix Hub
Website: https://appliancefixhub.com/
Phone: +971529748882
Email: info@appliancefixhub.com